Shipping Policy
Important information:
- Order deadline: 2:00 pm (GMT+10:00).
- Order processing: 1-2 business days (Monday to Friday)
- Delivery time: 3-7 business days (Monday to Friday)
- Free delivery: Available for all orders within Australia.
Shipping procedure
Once your order has been placed, you will receive a confirmation email indicating that we have begun processing. Processing typically takes 1-2 business days (Monday to Friday). Once processing is complete, your order will be shipped, and you will receive an email with tracking information.
The delivery time is approximately 3-7 business days (Monday to Friday).
We are pleased to offer free shipping for all orders within Australia .
Delays
Your order should arrive within 4-9 business days (Monday to Friday). If this is not the case, please be patient – delays may occasionally occur due to holidays, weather conditions, high order volume, or other circumstances.
Please allow up to 3 additional business days before contacting us. If your order hasn't arrived after that time, please write to us at support@oakbourne-studios.com – we'll take care of your request immediately.
Cancellations
If you would like to cancel your order, please contact us as soon as possible at support@oakbourne-studios.com. Unfortunately, once your order has been processed, we cannot guarantee cancellation.
Damaged or incorrect items
If you accidentally received damaged or incorrect items, we apologize for the inconvenience. Please email us a photo of the problem to support@oakbourne-studios.com. We will promptly investigate the case and ensure you receive the correct item in perfect condition.
Contact Information
If you have any questions or concerns, our customer service team will be happy to help. You can reach us at any time using one of the contact options below.
Email: support@oakbourne-studios.com
Phone: +31610701456
Contact form: Click here
Customer service opening hours:
Monday to Saturday: 8:00-17:00 (GMT+10)
